![]() We were told no it wasnt allowed it would need to be paid in full at the end of the evening? When asked why as we had people drinking alcoholic beverages and others soft drinks which is very different in cost they said they didnt have just a til for drinks! Which shouldn't be allowed. We sat down ordered drinks and began our evening, we had paid a deposit and as we had preordered our meal we said we would pay the bill just now and then if people wanted another drink they could buy it themselves. I know 15minutes doesnt seem much of a difference however when it wasnt ready til 7.40 its just not acceptable. We arrived just after 7 to be told the booking wasnt til 7.30, we were asked to prove that is was booked for 7.15 which we were able to do. help speed up the process which would have been great if it had actually worked. We had a booking for 22 people at 7.15, prior to this we had been asked to provide a food order to. Went out last night 2nd September for my hen night and what should have been an amazing night was a complete train crash!! What shouldn't have been the start of a wonderful evening, as the main organiser it was an awful experience. Many toilets were without toilet roll and hand dryers do not work.Īs I had to pay the bill myself as stated above I did not realise nor was I given the opportunity to accept or decline the "optional service charge" which has been added to my bill after such an awful experience I would have declined. This was reported to the team which they where aware of. The toilets where horrendous and flooded with toilet water. 2 meals had to be returned as they were unfit to eat staff did not seem to care about this. When we eventually begun being served our meals it was 2 hours from when we arrived (bearing in mind they had our orders) it took around 40 minutes possibly more between the 1st and last people being served. I was then confronted by the fact we couldn't pay the end bill separately, I'd have to pay it all or gather cash from everyone myself as they could not have "20 odd transactions" I was then faced with a further challenge that my party could not buy individual drinks, we where refused and there method to resolve this was by offering tap water! Not wanting to spoil my sisters night I went along with it. I was then led to my multiple would have been great to know they couldn't accommodate us together as I would have booked elsewhere. As it was a large party, I had emailed the order the night before to help the kitchen team and also so save time. He then briefly apologised when I showed my confirmation email. I pleaded that the table was infact booked for 7.15, the man proceeded to state it was 7.30 and said ill. Arrived at 7.15 to be greeted by your table isn't ready as your early. I had booked a table for my sisters hen night.
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